Orders are usually processed within 1–2 business days. Delivery typically takes 4–6 business days after shipment. Orders are processed and delivered Monday through Saturday.

We currently ship throughout the European Union.

Shipping is completely free for all Power Pong robot orders. We cover the shipping costs and deliver your robot directly to your home.

Depending on the destination, we ship using trusted carriers such as DHL and DPD.

While most orders are shipped quickly, occasional delays may occur due to high order volumes or circumstances outside our control.

We aim to ship 99.7% of orders on the next business day.

Android:

Make sure your device's location services and Bluetooth are turned on. When opening the Power Pong app for the first time, allow the required location permissions.

iOS:

Make sure Bluetooth is enabled and the Power Pong app has Bluetooth permission. Place your device close to the robot and open the Connection page.

The app should automatically scan for nearby devices. If the scan does not start automatically, manually start a new scan.

After scanning, your Power Pong robot will appear on the Connection page. Tap the robot in the list of available devices to establish the connection.

Connect your robot to the Power Pong app and open the Connection page. You will see the current firmware version at the top.

If a newer version is available, a green Update button will appear. Tap it to start the update.

Do not disconnect your device or turn off the robot until the update has completely finished.

All Power Pong robots are delivered calibrated, so calibration is rarely necessary.

To check your robot, open the Drills section in the app, search for "test" and select Test 1.

Continue with Test 2 and Test 3 to verify placement and serve trajectory.

Start calibration mode and check where the ball is landing. Adjust the trajectory and, if necessary, the speed until the ball lands a few inches from the end of the table with the desired arc.

Once normal calibration is complete, use Trajectory Correction if one side of the table is firing shorter than the other.

Select the affected side and increase the distance. If necessary, use Additional Distance. Save your calibration.

Alpha Plus

Press and hold the Random button and the Start button for approximately 5 seconds.

Delta

Press and hold the left and right arrows under Memory together with the Start button for approximately 5 seconds.

Omega

Connect the robot to the Power Pong app. Click the down arrow under the connected robot and select Pair Remote.

Alpha Plus

Turn off the robot. Hold the Save button while reconnecting the power. Release it after approximately 5 seconds.

Delta

Hold the Memory Clear button while connecting the robot to power.

Omega

Connect the robot to the Power Pong app, open Settings and select Restore Presets.

Alpha Plus

Turn off the robot. Hold the Save button while reconnecting the power. Release it after approximately 5 seconds.

Delta

Turn off the robot. Hold the Memory Clear button while reconnecting the power. Release it after approximately 5 seconds.

Omega

Connect the robot to the Power Pong app, open Settings and select Factory Reset.

Restore Presets restores the pre-installed drills without deleting drills you have created yourself.

Factory Reset restores the original preset drills and deletes all drills you have created.

• Open the drill or group.
• Tap the three dots in the top-right corner.
• Select Share.
• Choose your preferred sharing method.

Open the shared file from your device and select Open With. Choose the Power Pong app. The drill or group should then be imported automatically.

The first two balls in a drill can be configured as serves. This adds a one-second delay before the serve and randomly selects one of the two balls to play.

Random plays the balls in random order. Shuffle Placement randomly swaps the placement values of the balls within the drill.

Scatter adds more variability to the ball trajectory and placement, creating a more unpredictable training experience.

E1 indicates a feeding motor-related issue. Possible causes include a broken ball inside the robot, debris around the feeding motor, an obstruction, or a dent in the robot head tube.

E2 usually indicates a connection cable issue.

1. Disconnect the robot from power.
2. Disconnect the cable between the robot head and base.
3. Check the pins for damage or bending.
4. Reconnect the cable securely.
5. Reconnect the robot to power.
6. Check whether all three wheels are spinning.
7. Reconnect the app and test the robot.

Align the second or third silver circle on the tube with the top of the base unit. This should resolve the double-shooting issue.